Frequently Asked Questions

Shopify Partners aim at providing professional services and solutions to new and existing Shopify Merchants. By leveraging world-class Shopify ecommerce platforms and capitalize their specialised skills set in ecommerce, technology and marketing, Shopify Partners enhance merchants/sellers’ experience with Shopify by building customised solutions and provide various service offerings for merchants to help them further grow their business.

Shopify Experts are Shopify Partners who have been reviewed and certified by Shopify officially. To become Shopify Experts, we had to submit our client work and explain how our design and development skills can support various brands in growing their ecommerce business on Shopify. Navy FAB is honored to be certified as Shopify Expert in 2020.

Yes, certainly. For new development or even migration of websites, merchants will go through project assessment and consultation with our NAVY FAB team at the earlier stage of the project. After carrying out research and coming up with mockups, as well as at every project milestones, clients will be able to review, provide feedback and amendments will be made. After the launch, our team would also provide support in terms of marketing and branding such as SEO.

More than 90% of agencies you found on Google Search are just marketing agencies and not focusing on ecommerce related services/solutions. Ecommerce agencies, through their experiences, can bring in resources and provide professional solutions and support for your ecommerce business to grow and expand. Navy FAB provides ecommerce-focus services which range from web development & designing to marketing & branding solutions.

Being the all-in-one digital branding design agency with top ecommerce & tech solutions, Navy FAB provides expertise services in Shopify Store setup, Shopify Email marketing, Shopify SEO, Shopify App development & consultation, etc.

Shopify Partners are a group of experts in different areas of e-commerce. They are always prepared to use their skills and knowledge to help you design, promote or improve your business. First of all, they can help you to build your store or migrate your store to Shopify. If you are trying to start a new online store, Shopify Partners can help you build a brand new store customized to your needs. And if you already have an online store on another e-commerce platform, you can ask us to help you move it to Shopify. Secondly, for those who already have a store in Shopify, we can help you solve problems you have running your business. Lastly, if you are looking for a certain function but cannot find the right app from the App Store, you can also contact a Shopify Partner to create a custom app.

Anyone can be a Shopify Partner once they sign a contract with Shopify. But not everyone can be verified to be a Shopify Expert. To become a Shopify Expert, Shopify Partners are invited to submit Shopify stores that they have helped succeed for review. Then, they will have to explain and demonstrate their mastery in the field by presenting case studies or apps that they have undertaken to earn the title.

With Shopify Payment Gateway, local customers can pay with credit cards including Visa, Master Card, American Express, Apple Pay, and Google Pay. You can also link your store to a third-party payment gateway such as PayPal. Some popular local payment methods such as WeChat Pay (HK & China), Alipay(HK & China), UnionPay, Payme, BOCPay, and FPS can all be integrated into Hong Kong Shopify. Navy FAB partners with Fin-tech companies to enable e-wallets payments in the Shopify platform and these payment methods can be excluded from the “Additional fees using all payment providers other than Shopify Payments” at the same time. However, there will be a one-off settlement account opening fee. Applying through Navy FAB will have a discounted package on the handling fee. Please contact us for more details.

You can do email marketing by using the templates provided by Shopify to notify your customers about your new products, promotions, restocking, and more. You can also edit and create your own templates. To automate email marketing, you can use flow to send emails automatically when an event is triggered. As for the pricing, each merchant will have 10,000 free emails each month. Afterward, Shopify will charge you $0.001 USD per email. Please note that the 10,000 free emails cannot be carried over to the next month.

Shopify POS Pro has all the features of Shopify POS Lite plus some extra features. One of which is Omnichannel selling features. It allows customers to ship the product to their desired location even if they consume it in the physical store. On the other hand, it also allows customers to pick up their order in a physical store even if they purchased it online. Apart from supporting Omnichannel, the POS Pro also allows an unlimited number of staff. With Shopify POS Lite, the logins are the same for all staff so it’s only for one-man-band stores. But with POS Pro, you can have an unlimited number of staff and assign roles and permissions to each of them. This can ensure better security and prevent data leakage.

Revenue lower than $800 000 USD per month: $2000 USD/month

Revenue higher than $800 000 USD per month: Contact Us for more details

You can contact support through admin to apply for credit on your Shopify Plus fee after your upgrade.

You can have extra stores by paying $250 per store per month.

Shopify Plus provides you with a comprehensive ecosystem that you cannot experience from another platform. The Shopify ecosystem is more than just merchants and Shopify employees. With Shopify Plus, you can also work with external digital specialists and apps that support Shopify Plus’s exclusive functions seamlessly.

The main difference between the two is that Magento is open-sourced, which makes it very flexible; while Shopify Plus is close-sourced, which makes it much easier to set up. If you want flexibility and full control over your store, then Magento will be a better choice, however, you need an in-house IT team to keep the site running and the site is going to take longer to be built. If you do not have that much time and budget, then Shopify Plus will be a better choice, since it requires less technical support and you can get extra functions easily through plug-and-play apps.

Yes, you can code on Shopify to customize the theme. Most of the files in the theme contain Liquid (Shopify’s templating language), sometimes the files may also be HTML, CSS, JSON, and JavaScript. Shopify Plus offers Shopify Function and Checkout UI extensions for customers to merchants to customize the pricing logic and checkout page for more functions.

Shopify and Adobe Commerce Cloud come with the best security features. It provides SSL certificates and PCI level 1 service, while the remaining software solutions like WooCommerce require extensions, plugins or/and customization to reach the same level of security.

Yes, you can always migrate to another platform if you think the platform you are currently using no longer suits your needs. However, the process can be very troublesome because it involves data migration of sensitive data, like customer and order data. Therefore, it is important to research the scalability of different platforms before starting your online business. This way, even if your business grows in the future, your site can still handle the business expansion and doesn’t need to care about switching to another platform. If you want to switch to Shopify, feel free to contact us.